Applying Experience Design to Facilitate Wellbeing and Social Inclusion of Older Adults

Anette Bengs, Susanne Hägglund, Annika Wiklund-Engblom

pp. 11 - 30, download





The current article addresses the issue of how to design for meaningful experiences of wellbeing and social inclusion, supported by information and communication technology, among older adults. This is done with regard to a background study conducted for the purpose of collecting end user needs in order to inform design choices. Our design approach is influenced by the theory of Experience Design, in which design should be aimed at creating specific experiences. These experiences are considered to derive from a limited number of fundamental human needs. The study is framed as design research using the methodology of user-centred design as a guide for the creative process. Semi-structured focus group interviews were conducted with 25 older adults, identifying needs of autonomy, competence, relatedness, physical thriving, security, pleasure and stimulation. Design goals were set based on these needs and three interventions were designed and implemented accordingly.


Keywords: Older adults, Social inclusion, Wellbeing, Experience Design, User-centred design, Fundamental human needs, Information and communication technology.


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