Heli Kautonen


is a PhD candidate from the Aalto University School of Science, Helsinki, Finland. The focus of her research is currently on the user-centered design strategies and performance management in the public sector. She works for the National Library of Finland as Head of Services. Her experience includes digital service development in the context of libraries, archives and museums and she has strong interest in promoting design approaches to public service development.



Articles published on IXD&A:


Conceptual Model of Stakeholders' Investment-Engagement in Public e-Services, N.34, 2017, pp. 133-160, abstractdownload