Future Directions of UX Studies: Enriching Experience Evaluation through Diverse Perspectives


Guest Editors


• Anna-Katharina Frison, Technische Hochschule Ingolstadt (THI), Germany

• Florian Lachner, Ludwig-Maximilians-Universität (LMU) München, Germany

• Andreas Riener, Technische Hochschule Ingolstadt (THI), Germany

• Ingrid Pettersson, Volvo Car Group, Sweden



Important dates


• Deadline: April 30, 2018 -> May 21, 2018 (extended)
• Notification to the authors:  September 4, 2018
• Camera ready paper: September 20, 2018
• Publication of the special issue: end of September, 2018





Existing research has already explored UX methods from different angles, whereas a focus on how to combine suitable methods, i.e., triangulation (also called mixed methods or multi-method approaches), is still missing. However, deriving UX insights from multiple perspectives to get a more holistic view on UX is one of the key areas to further improve UX research.New ways and means to improve a product’s or service’s UX, such as multi-touchpoint experiences or data-driven methods (e.g., machine learning) make a holistic contemplation of the concept of UX and its evaluation necessary. The establishment of mixed-method approaches and theories can contribute to more reliable, holistic and well-motivated understandings of the concept of UX. By this, unexpected results can be disclosed as well as important and unforeseen research questions generated. At the same time, such a strategy is able to provide answers to those new questions.Even though a systematical investigation of multi-method approaches in UX is still missing, researchers and practitioners have developed their own best practices based on experiences, reflection, theoretical background, or intuition. This wide-spread knowledge needs to be brought together, that researchers and practitioners can learn from each other. By this, basic challenges, aims, and strategies in UX studies can be uncovered.The investigation of UX design and evaluation from different perspectives will lead to a more well-founded understanding and will bring the quality of UX research to a next level.



Topics of Interest


In particular, we welcome contributions that not only describe a particular study, but critically deal with the applied methods and approaches– with focus on multi-method and triangulation strategies.

Topics may include, but are not limited to:


• Motivations and outcomes of different UX research and evaluation strategies.

• Conclusions from multiple and different sources, such as qualitative and quantitative or attitudinal and behavioral data.

• Benefits of combining contrasting theories that exist in UX research.

• Defining best practices and highlighting gaps in mixed method approaches in the field of UX.

• Reflection on existing work, visionary concepts of UX evaluation including current challenges and opportunities.

• Data-driven UX methods contrasting currently established UX approaches.

• Holistic UX evaluation with various methods linking user experience design, service design and brand experience.



Submission procedure 


All submissions must be original and may not be under review by another publication.

The manuscripts should be submitted anonymized either in .doc or in .rtf format. 
All papers will be blindly peer-reviewed by at least two reviewers. Perspective participants are invited to submit a 8-20 pages paper (including authors' information, abstract, all tables, figures, references, etc.). 
The paper should be written according to the IxD&A authors' guidelines .

Submission page -> link
(when submitting the paper please choose Domain Subjects under: 'IxD&A focus section on: ‘Future Directions of UX Studies')

For scientific advices and for any query please contact the guest-editors:


• anna-katharina [dot] frison [at] thi [dot] de

• florian [dot] lachner [at] ifi [dot] lmu [dot] de

• andreas [dot] riener [at] thi [dot] de

• ingrid [dot] pettersson [at volvocars [dot] com


marking the subject as: 'IxD&A focus section on: Future Directions of UX Studies''.